We recently purchased two rugs, the Rainbow Boho Rug and the Lithe Cream Rug, from this company. The Rainbow Boho Rug has proven to be a durable and high-quality product, and we are quite satisfied with its performance.
However, we encountered an issue with the Lithe Cream Rug. Within just one week of use, threads started coming loose from the rug, which was disappointing considering the cost of 1.8K and our expectations for its quality.
On the positive side, we reached out to the Customer Service team, and they were quick to respond and assist us with the issue.
Unfortunately, we needed to make a new purchase to replace the defective Lithe Cream Rug.
We appreciate the responsiveness of the Customer Service team, but we were disappointed to have to make an additional purchase due to a quality issue. However, they did offer a new promotional discount for the replacement rug.
Overall, we would rate our experience with this company as positive. The Rainbow Boho Rug has met our expectations, and the customer service was quick to address our concerns. We hope that the company takes steps to improve the quality control of their products to ensure a more satisfactory experience for future customers.
Please note that we have rated this review with four stars, as we are satisfied with the resolution provided by the company's customer service. However, we have deducted one star due to the quality issue and the inconvenience of having to make an additional purchase.
We hope this feedback helps in improving your products and services.
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