We recently purchased two rugs, the Rainbow Boho Rug and the Lithe Cream Rug, from this company. The Rainbow Boho Rug has proven to be a durable and high-quality product, and we are quite satisfied with its performance.
However, we encountered an issue with the Lithe Cream Rug. Within just one week of use, threads started coming loose from the rug, which was disappointing considering the cost of 1.8K and our expectations for its quality.
On the positive side, we reached out to the Customer Service team, and they were quick to respond and assist us with the issue.
Unfortunately, we needed to make a new purchase to replace the defective Lithe Cream Rug.
We appreciate the responsiveness of the Customer Service team, but we were disappointed to have to make an additional purchase due to a quality issue. However, they did offer a new promotional discount for the replacement rug.
Overall, we would rate our experience with this company as positive. The Rainbow Boho Rug has met our expectations, and the customer service was quick to address our concerns. We hope that the company takes steps to improve the quality control of their products to ensure a more satisfactory experience for future customers.
Please note that we have rated this review with four stars, as we are satisfied with the resolution provided by the company's customer service. However, we have deducted one star due to the quality issue and the inconvenience of having to make an additional purchase.
We hope this feedback helps in improving your products and services.
Dear Teng Li,
Thank you for your recent online purchase of our Rainbow Boho & Lithe Cream rugs. We are delighted to hear that you are enjoying the Rainbow Boho rug. However, we understand that you've encountered an issue with the Lithe Cream rug, and we appreciate you bringing this to our attention.
After reviewing our conversation with you on WhatsApp, we noticed that you have been diligently vacuuming the Lithe Cream rug daily, using a vacuum cleaner with bristles. We'd like to offer some gentle tips for the care and maintenance of our rugs. To keep them in excellent condition, we recommend vacuuming once a week and using the appropriate accessories that won't cause any harm to the rug fiber, such as attachments with brushes or abrasives.
It's important to note that the issue with the Lithe Cream rug is not due to a defect, but rather it appears to be a result of improper care and maintenance. The Lithe material is, in fact, constructed to be even stronger than the Rainbow Boho rug and tends to be more durable.
We truly value your feedback on our rugs and service. At Living DNA, we strive to deliver products of the highest quality at affordable prices, and customer satisfaction is our utmost priority. We look forward to the opportunity to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.
We bought our rug almost two years ago and it’s still looking good. The colors are still vibrant and makes our living room more lively.
It was love at first sight for me BUT it almost slipped through my fingers! However, thanks to the attentive CS peeps and their prompt responses, I managed to get the last pc just in nick of time for Hari Raya. Love the rug so much! Pile is just nice for my liking and it fits my house concept perfectly. Thank you LivingDna!!
Looks lovely. Your home trial option is fantastic :) thanks for the great reco
Great rug, fuss free and easy to maintain. My kids love to play on it too with the shapes and colors to their imagination. Am really appreciative of the trial service as well, as I can avoid multiple mistake rug purchases in terms of design and size. Thank you LivingDNA
Rug was beautiful both on the top and underside. Very happy with the quality!
Bought this lovely rug for our guest room and couldn’t be happier. It goes perfectly with our tropical theme. Service in store was exceptionally helpful and attentive — the retail assistant listened carefully to our criteria and helped us make the selection. The price is exceptionally fair too! No regrets!