Exchange and Return Policy

Read full terms and conditions before your purchase.

I bought something that did not suit my home. What can I do?

We pride in working with craftsmen who love what they do and designers who cultivate a strong sense of beauty. In case your product does not suit your home, you are welcome to exchange it with another product or return it for store credits within 7 days of delivery.


Can I exchange a defective item?

Be assured that your piece is crafted with utmost care. Your piece is always unique. That is the beauty of handmade. However, if you observe a defect or damage on your purchase, we allow a return or exchange.

To be eligible for a return or exchange, your item must be

  • unused and in the same condition that you received it
  • in the original packaging without any tear 
  • non-customised
  • bought at regular, non-sale price
  • returned by you to our showroom

Exchanges are subject to stock availability.

We reserve the right to determine if a product is defective/damaged or not.

We reserve the right to deny a refund or exchange if our conditions are not met.


How do I make a return or exchange?

We recommend checking your order immediately upon delivery.

To make an exchange or return within 7 days of delivery, please download our Exchange or Return Checklist and email the completed form to

Bring your rug back to our showroom at

Living DNA

01-10B Space at Tampines, 18 Tampines Industrial Crescent, Singapore 528605