Exchange & Returns
Any returns or exchange must be made within 7 days of delivery.
Download our exchange or return checklist form and email the completed form to hello@livingdna.sg
We pride in working with craftsmen who love what they do and designers who cultivate a strong sense of beauty. In case your product does not suit your home, you are welcome to exchange it with another product or return it for store credits within 7 days of delivery.
Be assured that your piece is crafted with utmost care. Your piece is always unique. That is the beauty of handmade. However, if you observe a defect or damage on your purchase, we allow a return or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it in the original packaging without any tear, non-customised bought at regular, non-sale price returned by you to our showroom. Exchanges are subject to stock availability. We reserve the right to determine if a product is defective/damaged or not. We reserve the right to deny a refund or exchange if our conditions are not met.
We recommend checking your order immediately upon delivery. Bring your rug back to our warehouse at #01-05, Quartz Industrial Building, 5 Upper Aljunied Link, 367903. Opening Hours Tue - Sun 10:30 am - 6:30 pm. Closed on Mondays and some public holidays. Alternatively you can book our pickup & exchange service for $40.
