Congratulations on your new Living DNA rug! Please read these rug care instructions before use.
Vacuum once a week at the most. Too much vacuuming can pull the fibres out of the rug.
Use low to medium suction when vacuuming your rug.
Choose the right vacuum accessories. Avoid using attachments with brushes or any abrasive accessories which may harm the rug fibres.
Read your vacuum manual carefully. Refer to your vacuum cleaner’s manual for instructions on "precious rugs/carpets" or "gentle fabrics". Please do not follow instructions for "carpet flooring" as this usually refers to synthetic industrial carpets installed with adhesive on floors.
Most rugs shed naturally. This is observed especially with new rugs. Shedding will subside with regular use.
Do not wash, bleach, tumble dry or iron your rug, unless it is from our washable product range.
Remove spills immediately. Use a clean cloth or dry paper towel to blot excess liquid.
In case of a liquid stain, send your rug for professional cleaning. The stain may or may not be removed completely but the earlier it’s cleaned, the better the results.
Do not pull any threads. Snip loose ends with scissors.
Rotate your rugs if feasible every 6 months to even the process of wear and tear, especially if your rug receives direct sunlight.
If you need to store your rug, make sure that the rug is clean and dry first. Roll the rug with the rug surface inwards. Make sure to store it in a ventilated and dry area.
Get professional cleaning done once a year to maintain your rug's beauty and style for years. You get 20% discount on Professional Rug Cleaning for your Living DNA rug. Just send us a message and we will facilitate the process.
Vacuum no more than once a week using the gentlest setting possible, as vigorous beating will wear the rug out more quickly. Viscose can absorb and retain water which can cause yellowing, so it should never be washed.
Leather
Take the rug outdoors and shake it out, instead of vacuuming them. This gives the rug a chance to “breathe”. To remove dirt and grime, use a brush designed for brushing fur, such as a wire pet brush, and gently brush in the direction of the grain.
Recycled PET
When the rug gets damp from rain or washing, hang to dry.
“Over the years, I’ve purchased a few rugs from Living DNA. Some of my purchases include the Oakridge Charcoal Rug for my bedroom & Natural Braided Beige Rug for my dining area.
I’ve been a repeat customer as I like the rugs’ simple designs and good material qualities. They are the perfect decorative yet functional accessories to the space in my home!
Love that I enjoy good service and offers each time.”
“Over the years, I’ve purchased a few rugs from Living DNA. Some of my purchases include the Oakridge Charcoal Rug for my bedroom & Natural Braided Beige Rug for my dining area. I’ve been a repeat customer as I like the rugs’ simple designs and good material qualities. They are the perfect decorative yet functional accessories to the space in my home! Love that I enjoy good service and offers each time.”
Have purchased a rug which has exceeded all our expectations. The rug has a luxurious touch and yet feel very comfy.
Most importantly, the services rendered by Denise at the shop was excellent. She explained patiently with all the relevant information that we needed. Sin Yi followed up very closely and made sure that they delivered the rug soonest despite we volunteered to pick up ourselves.
Highly recommend to anyone who are looking for rugs/carpets for their homes and at the same time, enjoy very pleasant experiences.
Got the Flux rug and absolutely love it. It’s one of the comfiest rugs I’ve felt and really love the way it looks. Quality is amazing and couldn’t be more pleased with my purchase.
Been looking for carpet for our living hall for awhile, so we don't have any expectations at all when we walked into Living DNA especially when we soaked wet from heavy downpour. Special shout out to Jane. She was so kind, patient and knowledgeable in explaining and introducing each rugs to us until we finally found the one that both hubby and I know for sure will love it for many many years ❤️
We were well advised and assisted throughout the process of selection. Sin Yi gave great recommendations on the rugs by considering our budget, our liking, and practicality. She has been patient in guiding me to choose the correct vacuum accessories for rug cleaning as well.
The rug is beautiful, cooling, and needless to say, very comfortable.
Overall, our family loves the rug and enjoy it very much.
I got the Flux rug in 3x4m for my living room. The high quality tencel makes the rug feel very plush. I love sitting on it, especially on the tencel part cos its cooling. I love this rug so much, I am customising another piece for my family area. Highly recommend Living DNA to all my friends and family.