Shipping & Delivery
Free delivery for over S$100 purchase.
Local delivery will be made within 7 days. We ship internationally too.
If your item is in stock, expect it to arrive within 7 days. Your order will be delivered by our delivery partner. You will receive a tracking number one day before delivery. You will also receive a reminder on the day of delivery. Please refer to the product description for specific waiting times. You can call (+65 8511 3584) or email (hello@livingdna.sg) us to check on stock status.
We do our best to keep prices down to make handmade luxury accessible to everyone. One way we do it is to engage a cost-effective courier service who optimizes delivery by location. You may specify your preferred date in the Notes section of your order. Please expect your order to arrive between 9:00 - 22:00 on your specified date. If you wish to schedule a specific timeslot, we offer this service at $40 per order. Please specify your preferred timeslot in the Notes section of your order.
The options are:
09:00 - 12:00
12:00 - 15:00
15:00 - 18:00
18:00 - 21:00
Our goods arrive from special corners of the world and depart for major destinations across the globe! For all other countries, we will inform you via email the accurate shipping charges and number of weeks for delivery once you enter your address at checkout. Should you wish to get an estimate before you make a purchase, feel free to email us.
To keep prices low, your rugs, decor and small furniture will be delivered by courier service. We pack your order in a way that is easy to unwrap and install yourself. With our cost-friendly approach, you pay only for high quality workmanship, best raw materials and eco-friendly practices - nothing more. If you feel that you do need help in installation, let us know and we will put you in touch with a reliable service provider.
Another benefit of sourcing directly from weavers is that we can create for you a rug exactly the size you need. You can select from our variety of designs, email us your preferred size, and we will provide you a quote. A custom rug delivers in 7-8 weeks on average. For furniture and decor, we welcome customization queries for bulk quantities.
