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Terms & Conditions

These Terms and Conditions of Trading (‘Agreement’) apply to all online sales between Living DNA Pte Ltd and the Customer (‘you/your’)
in relation to all sales of goods and services.

Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either at +65 8511 3584 or hello@livingdna.sg

Prices and availability of goods are subject to change without notice. All dates quoted for delivery are estimated delivery dates only and may be subject to change. We are not liable if delivery takes place at any time other than the estimated date for delivery.

Order Confirmation
You will receive an order receipt confirmation email after you have placed an order. Please keep it for reference purposes, especially in the event of an exchange or return. If you do not receive this email please contact hello@livingdna.sg so that we may investigate and confirm that your order has been placed successfully.

Product Information
We take every care to ensure that the description and photos of our products are correct. However, information on products on this website are not intended to be binding and are intended only to give a general description of the products. All information is published in good faith; inaccuracies, if any, are not intended to mislead. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product Size and Colour
All of our products are handmade, and rugs can vary in size by up to 5% of the width or length from the size shown. This is normal and does not constitute a defect. Natural fibres such as jute and wool typically come in slight colour variations. Handwoven rugs may differ slightly to each other in construction. Likewise, although accuracy standards are maintained at dyeing, colours can vary slightly. Minor variations from one piece to another, and from one production batch to another, is expected and does not constitute a defect. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this.

Custom Rug Orders
There may be a size variance of up to +/-5% of the length or width due to the handmade nature of the rugs. For custom colours selected from the pom box, there may be a colour variance of 10% lighter or darker than the selected pom. Standard delivery timeline is 8-12 weeks from design confirmation or payment date, whichever is later. 2-3 weeks will be added to the timeline if a sample is required. For complex or larger sized rugs, additional production time may be required. We will inform you if this applies to your order. Custom rugs are not eligible for exchange, return or refund.

If you have any queries, issues or complaints in relation to any products purchased from Living DNA,
please contact hello@livingdna.sg.

Deliveries to Singapore addresses are free of charge for purchases above $100 and we endeavour to make them within the stated estimated arrival using our delivery partner. Time of delivery is not of the essence in this Agreement. Standard delivery scope covers delivery of the rug roll to the ground floor or upper floor with lift, provided that the rug fits in the lift. Additional manpower for carrying rugs via stairs are charged separately. Optional installation services (opening/laying out of the rug, lifting furniture) are charged separately. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Living DNA or delay due to any reasonable rescheduling of delivery.

Title and Risk
We retain ownership of any products ordered until we have received full payment for such products.

Exchange and Return Policy
In case your product does not suit your home, you may return it to us within 7 days of receipt for an exchange or store credits. You can either return the product in person or cover the cost of return. Living DNA will cover the delivery cost of the new item. If you observe a defect or damage on your purchase, you may return it to us within 7 days of receipt for an exchange or store credits. Living DNA shall either exchange the product or repair/remedy the product to satisfactory condition. We recommend inspecting your product within 7 days of delivery. We cannot accept requests for exchange or return afterwards.

To be eligible for a return or exchange,your item must be
- unused and in the same condition that you received it
- in the original packaging without any tear
- non-customised
- bought at regular, non-sale price
- returned by you to our showroom

Exchanges are subject to stock availability. We reserve the right to determine if a product is defective/damaged or not. We reserve the right to deny a refund or exchange if our conditions are not met. It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging, please contact us at hello@livingdna.sg and we can suggest alternatives.

Force Majeure
Our performance of any part of a transaction with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances, time is not of the essence of the transaction.

Data Protection
We process your personal data in accordance with the Personal Data Protection Act. We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.