Exchange & Returns
Any returns or exchange must be made within 7 days of delivery.
Download our exchange or return checklist form and email the completed form to hello@livingdna.sg
Any returns or exchange must be made within 7 days of delivery.
Download our exchange or return checklist form and email the completed form to hello@livingdna.sg
Lovely rug and great customer service. Living dna was very helpful when I wanted to switch to a larger sized rug. Thank you.
Wonderful experience during our visit to the store. Jane helped us select and match a rug which suits the design of our new home. Perfect recommendation from Jane.
The in-store and delivery experience is wonderful! Highly recommend to anyone looking for a rug in their home.
5 star experience from the minute we walked into the showroom/space at Aljunied.
- while small, it had good enough samples for us to have a good feel of the diff types available, and the staff on duty that day was really knowledgeable in sharing the characteristics/qualities of the different materials etc.,
- follow up via WhatsApp was fluid and smooth.
- though the exact specifications we wanted wasn’t in stock, the team endeavoured to process our purchase order asap and offered arrangements that we could consider to have the rug delivered within the timeline we had in mind. Most grateful for that!
Absolutely no regrets with the Alchemy Cloud rug we purchased. The rug feels so smooth and divine; and looks amazing in our space. Love how the colour slightly “changes” under the different lighting and/or from different angles.
Finally buying our first fancy rug. Ended up with 2, not one:)
Jane @ the Keong Saik store made things so easy, took the 30 bucks home trial and had this in my home by the weekend.
Was struggling between 2 rugs so we requested for home trial service and eventually bought the alchemy warm sand light beige rug from Living DNA. The rug is soft and very comfortable to step on. Furthermore it has dual tone to it depending on where u stand. Great buy!
First time sending my carpet for professional cleaning and Living DNA service didn’t disappoint. Carpet is fresh & clean again!
The rug came back smelling great! Helpful tips for additional care provided after delivery. The team is always responsive and ready to help.
Very happy from the first correspondence with Fie, in finding the perfect rug for our dining room - the choices, the quality, Fie and team who helped me see how it looks in our room, the delivery service, all of it was just above-and-beyond - responses to my questions were fast, reliable, and knowledgeable and the rug itself is stunning. It is so comfy to walk on and absolutely beautiful in our room - very happy indeed. Thank you !!
Good quality rug and fast delivery. However, feels a bit pricey for what you get.
