Home Trial Service Terms & Conditions
Please acknowledge at our store premises or electronically that you have read this agreement before we proceed with the Home Trial Service.
Home Trial Fees
| Rug Size | Trial Fee Per Rug |
| 160 x 230 cm |
$15 |
| 190 x 290 cm / 200 x 300 cm |
$20 |
| 244 x 300 cm / 250 x 350 cm |
$30 |
| 300 x 400 cm |
$40 |
The fees will be offset if you go ahead with a purchase, valid for up to 2 fees per room. Home Trial Fee waivers cannot be combined with other discounts, items on sale/or any promotions.
Home Trial Process
- You can choose a minimum of 2 rugs per room to try.
- We will assign you a 4-hour time window depending on your location. For any changes to the schedule, please inform us at least one day before. We apologise that we cannot accommodate schedule changes on the trial day.
- Our home trial crew will lay the rugs one at a time and spend about 20 minutes to show you the rugs for each room. This is ample time to see, feel & believe which rug is right for your space.
- If you go ahead with a purchase, we'll send you an e-invoice and you can make a payment online. You can start using your chosen rug. We only bring new pieces for you to try.
- Trial fees will need to be paid upfront to confirm the timeslot. In case you don't go ahead with a purchase, there will be no further charges.
- Before the trial, please make sure there is sufficient space in each room to open and see the rugs. For the purpose of trial, rugs cannot be placed under any furniture. Installation service can be availed once the purchase is made.
On The Home Trial Day
1. Please prepare sufficient space in each room to open and see the rugs. For the purpose of trial, rugs cannot be placed under any furniture. Installation services can be availed once you make the purchase.
2. Sit back and relax. Our home trial crew will lay the rugs one at a time and spend about 20 minutes to show you the rugs for each room, ample time to see, feel & believe which rug is right for you.
3. Our crew will follow safety measures and maintain a 1m distance from you. We encourage you to follow these measures as well.
4. We only bring new pieces for you to try, so upon purchase you can start using them immediately. Enjoy!
Our standard terms and conditions of sale shall apply to the final purchase. Read them here.
