Exchange Returns Page

Exchange & Returns

Any returns or exchange must be made within 7 days of delivery.
Download our exchange or return checklist form and email the completed form to hello@livingdna.sg

High Quality Rug and Professional Service

We ordered a customised gradient rug after speaking to a couple of rug vendors. Living DNA recommended natural wool for our type of usage and the price it quoted was competitive. After the design was agreed upon, it was expeditiously delivered within schedule. However, a small error in the color of the design was spotted but Living DNA was agreeable to give us a replacement rug at no charge. The way they have handled the issue was very professional. We are pleased with the quality of the rug and the service level demonstrated by Living DNA. Highly recommended.

Brass Vase

So happy to have found these gems and at a discounted price!
I hope they'll bring in more brass items. The quality is very good. Not those cheap looking pretending to be brass. Super classy!

Bridge Rug [Last PC]

Perfect for a little girl’s room

Bought this rug a while back for my little girl’s room, and we’ve had many tea parties and fake picnics on it already. The ends are starting to fray a little, but nothing major and it still looks great and makes the space warmer - and softer :)

Nice for living rooms

Bought this rug a while back, and thoroughly enjoyed having this in our living room. The kids declared this rug as their lego play zone, and the dog bask in it day and night. The gradient ombré tone ages well too, and looks welcoming no matter what time of the day.

Exchange & Returns

Let customers speak for us