FAQs

Need help?
Email us at hello@livingdna.sg or call +65 8511 3584

GENERAL QUESTIONS

Are the colors on your website accurate?
I think I need a bigger/smaller rug. Can you customize?
The rug I received is not exactly the dimensions stated on the website.
Can I use different area rugs in the same room?
I don't have round-shaped furniture. Will a round rug work for me?

RUG CARE

Help! My dog peed on the rug!
My rug is shedding like crazy, what’s going on?
Should I have my area rug professionally cleaned?
Why is my area rug fading?
How do I store my area rug?

SHIPPING AND DELIVERY

When will my order arrive?
Can I choose a delivery timeslot?
Do you ship internationally?
Do you provide unpacking or installation services?
Can I custom-order your products?

EXCHANGE AND RETURNS

I bought something that did not suit my home. What can I do?
Can I exchange a defective item?
How do I make a return or exchange?